Business Owners: Transform Your IT Strategy Today

Is Your IT Provider Keeping Your Business Safe – Or Holding It Back?

Picture this: you and your team show up ready to take on the day’s work, only to find that the Internet is down, emails aren’t sending, and your entire operation grinds to a halt. What now?

For many businesses, unexpected IT failures can mean thousands of dollars lost in downtime and missed opportunities. Just look at what happened to MGM Resorts last summer—hotel keycards failed, casino operations shut down, and even restaurant reservations went offline. That single incident cost millions.

But let’s be real: downtime is just one piece of the problem. Add in forgotten passwords, constant malware threats, and unreliable file access, and suddenly, dealing with technology feels like more of a burden than a benefit.

So why do so many businesses settle for slow, reactive IT support that only jumps in after the damage is done?

If you’re constantly waiting on hold for help, battling recurring tech issues, or second-guessing whether your systems are truly secure, it’s time to demand better.

Does Your IT Provider Measure Up? Take This 10-Point Test

Your IT provider should do more than just fix what’s broken – they should actively prevent problems before they start. See if yours makes the cut:

1. Do they answer their phone LIVE and respond to emergencies within minutes?

When you have an IT emergency, waiting hours (or days) for a response isn’t an option.

2. Are they easy to reach for non-emergencies, responding within an hour?

Everyday IT issues shouldn’t leave your employees stuck in limbo, waiting for a fix.

3. Do they proactively monitor, patch, and update your network security?

If you don’t know when (or if) updates happen, your business could be at risk.

4. Can they provide proof that ALL your data—including laptop data—is backed up?

Data backups mean nothing if critical files are missing when you need them most.

5. Do they meet with you quarterly to review IT strategy, performance, and improvements?

A great IT partner doesn’t just put out fires—they help you plan for the future.

6. Are their invoices clear, with no hidden fees or surprise charges?

Unclear billing is a red flag. You should always know exactly what you’re paying for.

7. Do they explain what they’re doing in plain English (not “geek-speak”)?

You shouldn’t need a translator just to understand your IT provider.

8. Do they proactively discuss cybersecurity and offer employee training?

Cybersecurity isn’t optional—and employee awareness is your first line of defense.

9. Have they provided full network documentation, including admin passwords?

If your IT provider holds the “keys to the kingdom” hostage, it’s time to reconsider.

10. Do their technicians show up on time, act professionally, and leave you feeling confident?

If you cringe every time you need support, it’s time to find a better partner.

Going the Extra Mile: Is Your IT Provider Adding Real Value?

Great IT isn’t just about keeping the lights on—it’s about helping your business grow and stay ahead of threats. Does your provider offer:

Regular disaster recovery drills? (Because backups mean nothing if they don’t work.)
Scalability planning? (Technology should support your growth, not slow it down.)
Advanced cybersecurity tools like SOC based, AI-driven threat monitoring? (Hackers aren’t using 2015 tactics, and neither should your security strategy.)
Network performance optimization? (Eliminate bottlenecks before they impact productivity.)

It’s Time to Raise the Bar

If your IT provider isn’t checking these boxes, you’re not just dealing with minor inconveniences—you could be putting your business at risk.

Security vulnerabilities, wasted time, lost revenue—poor IT support costs more than you think. You deserve a partner who prioritizes your business’s success and makes IT one less thing you have to worry about.