How to Reach DLC Support
Choose the option that best fits your support needs:
Customer Portal
The best way to submit help requests, change requests, or general questions. Your request is routed directly to the appropriate team member.
Not for after-hours service requests.
Open Customer PortalTelephone
Best for urgent issues and after-hours service requests.
Voicemails automatically generate support tickets.
Call 856-872-2155
DLC System Tray Icon
On your computer, right-click the DLC Technology: Support icon in the system tray and select Create Ticket.
Available on DLC-managed computers.Microsoft Outage Information
DLC's Observations:
As of 7:08 AM on November 13, 2026, we began seeing email flow resume within DLC’s Microsoft 365 tenant, as well as across our customers’ environments.
We believe services are returning to normal. However, during the recovery period, you may see delayed emails arrive out of order or with older date/time stamps. This is expected behavior as queued messages are retried and delivered following the outage.
These delays should continue to clear automatically as Microsoft completes recovery. Please refer to Microsoft’s status updates for the latest information.
Microsoft's Health Status Page:
https://status.cloud.microsoft
(For current Microsoft System Status and extent of outage impact)
Recent Relevant Post on X
Last updated: [11:28 AM · Nov 13, 2026] (Click into the window below to see latest updates directly on X)
We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure. We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us. We will continue to share more information as we have it, and for now we can confirm that there is no indication this is the result of malicious or cyber activity. Our teams are reviewing what happened and how we can prevent similar issues going forward.
— Microsoft 365 Status (@MSFT365Status) November 13, 2026
We are finding the most up-to-date information on Microsoft's @MSFT365Status page on X (Twitter).
We will update this page as more information becomes available. We have also been sending periodic notifications to customer computers to help keep everyone informed.
Thank you for your patience as we work through this unprecedented event together.
